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Troubleshoot

Troubleshoot issues that may appear on TimeXpress


INFORMATION

Wend an error is reported to AV Computer Services, get fixed and a new version is launched with improvement, the fix and with all work accumulated until release point, for that reason check your version prior to report an issue since may be already fixed in a newer version.

For a list of TimeXpress Work Log.

See Work Log List
DLE-0001

This mean that the download information from the device is not compatible with actual version, or could be corrupted. TimeXpress will present a message with this code telling user more about.

DLE-0002

Refer to DLE-0001 / This occur for devices that accept employees long names.

DLE-0004

This code belong to a function trying to upload fingerprint data to a device. TimeXpress will present a message with details about the issue cause.

DLE-0005

Refer to DLE-0004 / This occur from other module.

DLE-0008

This code belong to a function trying to do changes to the company profile information. TimeXpress will present a message with details about the issue cause.

DLE-0009

This code belong to a function trying to present the company profile information. TimeXpress will present a message with details about the issue cause.

DLE-0010

This code belong to a function trying to download information from a USB Flash Drive or Similar USB Device. TimeXpress will present a message with details about the issue cause.

DLE-0011

Refer to DLE-0010. This code is on same module as DLE-0010 but reading other format.

DLE-0012

This code belong to a function trying to read devices information to present on application. TimeXpress will present a message with details about the issue cause.

DLE-0013
DLE-0014
DLE-0015

This code means application could not remove a device from the database. TimeXpress will present a message with details about the issue cause.

DLE-0016

This code appears wend trying to load the configuration form for a device. TimeXpress will present a message with details about the issue cause.

DLE-0017

This code means application could not open a web site to present support help, or could not find the Quick Start Guide Manual on PC. TimeXpress will present a message with details about the issue cause.

DLE-0018

This code appears wend trying to save a new overtime payment option. TimeXpress will present a message with details about the issue cause.

DLE-0019

This code means application could not present an employee information on the Manage Employee Form. TimeXpress will present a message with details about the issue cause.

DLE-0020

This code occur if not possible to load the Round Option Editor to allow select the Round Option to apply. TimeXpress will present a message with details about the issue cause.

DLE-0021
DLE-0022

This codes occurs wend trying to open the TimeXpress support page (0021), or trying to open the YouTube video on our channel (0022). Most common cause could be that PC report to have network, but not possible to reach any of this 2 sites. TimeXpress will present a message with details about the issue cause.

DLE-0023

This code could occur while creating an employees export file. TimeXpress will present a message with details about the issue cause.


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