Troubleshoot issues that may appear on TimeXpress
INFORMATION
Wend an error is reported to AV Computer Services, get fixed and a new version is launched with improvement, the fix and with all work accumulated until release point, for that reason check your version prior to report an issue since may be already fixed in a newer version.
For a list of TimeXpress Work Log.
See Work Log ListDLE-0001
This mean that the download information from the device is not compatible with actual version, or could be corrupted. TimeXpress will present a message with this code telling user more about.
DLE-0002
Refer to DLE-0001 / This occur for devices that accept employees long names.
DLE-0004
This code belong to a function trying to upload fingerprint data to a device. TimeXpress will present a message with details about the issue cause.
DLE-0005
Refer to DLE-0004 / This occur from other module.
DLE-0008
This code belong to a function trying to do changes to the company profile information. TimeXpress will present a message with details about the issue cause.
DLE-0009
This code belong to a function trying to present the company profile information. TimeXpress will present a message with details about the issue cause.
DLE-0010
This code belong to a function trying to download information from a USB Flash Drive or Similar USB Device. TimeXpress will present a message with details about the issue cause.
DLE-0011
Refer to DLE-0010. This code is on same module as DLE-0010 but reading other format.
DLE-0012
This code belong to a function trying to read devices information to present on application. TimeXpress will present a message with details about the issue cause.
DLE-0013
DLE-0014
DLE-0015
This code means application could not remove a device from the database. TimeXpress will present a message with details about the issue cause.
DLE-0016
This code appears wend trying to load the configuration form for a device. TimeXpress will present a message with details about the issue cause.
DLE-0017
This code means application could not open a web site to present support help, or could not find the Quick Start Guide Manual on PC. TimeXpress will present a message with details about the issue cause.
DLE-0018
This code appears wend trying to save a new overtime payment option. TimeXpress will present a message with details about the issue cause.
DLE-0019
This code means application could not present an employee information on the Manage Employee Form. TimeXpress will present a message with details about the issue cause.
DLE-0020
This code occur if not possible to load the Round Option Editor to allow select the Round Option to apply. TimeXpress will present a message with details about the issue cause.
DLE-0021
DLE-0022
This codes occurs wend trying to open the TimeXpress support page (0021), or trying to open the YouTube video on our channel (0022). Most common cause could be that PC report to have network, but not possible to reach any of this 2 sites. TimeXpress will present a message with details about the issue cause.
DLE-0023
This code could occur while creating an employees export file. TimeXpress will present a message with details about the issue cause.