Troubleshoot issues that may appear on TimeXpress
INFORMATION
Wend an error is reported to Crown Security Products, get fixed and a new version is launched with improvement, the fix and with all work accumulated until release point, for that reason check your version prior to report an issue since may be already fixed in a newer version.
| Code | Description |
|---|---|
| DLE-0001 | This mean that the download information from the device is not compatible with actual version, or could be corrupted. TimeXpress will present a message with this code telling user more about. |
| DLE-0002 | Refer to DLE-0001 / This occur for devices that accept employees long names. |
| DLE-0004 | This code belong to a function trying to upload fingerprint data to a device. TimeXpress will present a message with details about the issue cause. |
| DLE-0005 | Refer to DLE-0004 / This occur from other module. |
| DLE-0008 | This code belong to a function trying to do changes to the company profile information. TimeXpress will present a message with details about the issue cause. |
| DLE-0009 | This code belong to a function trying to present the company profile information. TimeXpress will present a message with details about the issue cause. |
| DLE-0010 | This code belong to a function trying to download information from a USB Flash Drive or Similar USB Device. TimeXpress will present a message with details about the issue cause. |
| DLE-0011 | Refer to DLE-0010. This code is on same module as DLE-0010 but reading other format. |
| DLE-0012 | This code belong to a function trying to read devices information to present on application. TimeXpress will present a message with details about the issue cause. |
| DLE-0013 DLE-0014 DLE-0015 | This code means application could not remove a device from the database. TimeXpress will present a message with details about the issue cause. |
| DLE-0016 | This code appears wend trying to load the configuration form for a device. TimeXpress will present a message with details about the issue cause. |
| DLE-0017 | This code means application could not open a web site to present support help, or could not find the Quick Start Guide Manual on PC. TimeXpress will present a message with details about the issue cause. |
| DLE-0018 | This code appears wend trying to save a new overtime payment option. TimeXpress will present a message with details about the issue cause. |
| DLE-0019 | This code means application could not present an employee information on the Manage Employee Form. TimeXpress will present a message with details about the issue cause. |
| DLE-0020 | This code occur if not possible to load the Round Option Editor to allow select the Round Option to apply. TimeXpress will present a message with details about the issue cause. |
| DLE-0021 DLE-0022 | This codes occurs wend trying to open the TimeXpress support page (0021), or trying to open the YouTube video on our channel (0022). Most common cause could be that PC report to have network, but not possible to reach any of this 2 sites. TimeXpress will present a message with details about the issue cause. |
| DLE-0023 | This code could occur while creating an employees export file. TimeXpress will present a message with details about the issue cause. |
